Make sure you complete all three steps of the registration process, here is a brief guide...

Step 1 – Verification

For security reasons, we need to verify that you are the owner of the account (the registered resident at the property). To do this, please supply the following information:

• Account Number: you will find this on any correspondence (bills, reminder letter) from your supplier
• Last Name: the surname of the primary occupant who registered the account with the supplier
• Postcode: we need the postcode of the supplied property, which could be different to the billing address.

If you have any queries about your information, please contact your supplier.

Step 2 - Verification Code

To ensure you are the one creating your My Energy account you need to generate a verification code. The easiest way to get this verification code is by email. If you are unable to do this you can contact a member of our customer support team who will be able to give you a verification code over the phone.

Step 3 – Registration

Once you've been successfully verified as the owner of the account, we need a few basic details about yourself. All information is required.

• Title
• First Name
• Last Name - this cannot be changed, so contact your supplier if it is incorrect
• Phone Number
• Email Address

Please remember to make sure that your phone number and email address are correctly formatted.

Step 4 – Activation

Once registered, we'll send you an email with a link to activate your account. Click the link (or copy and paste into your preferred browser) to create your password. Please check that your password...

• Is at least 8 characters long
• Has at least 1 upper case character
• Has at least 1 lower case character
• Contains at least 1 number

Don't worry if your activation link has expired, you will just need to reset your password.